Bongobongo is committed to providing a socially responsible service for its customers. The company offers a range of measures to help prevent gambling-related harm and ensure customers gamble within their means.

Responsible Gambling at Bongobongo

Bongobongo Commitment

Bongobongo’s commitment to responsible gambling includes providing customers with a secure, fair, efficient, and socially responsible service.

Preventing Underage Gambling

Bongobongo takes its responsibility to prevent underage gambling seriously. The company conducts age verification checks to prevent anyone under the age of 18 from accessing its services.

Parental Controls

Bongobongo recommends parents and guardians to install filtering software on family shared computers to restrict internet access to children and minors. Some recommended parental filtering solutions include NetNanny, CyberSitter, and Safer Internet.

Limiting the Amount you can Spend each Day/Week

Bongobongo offers a deposit limit facility to enable customers to limit the amount of money they deposit into their account on a daily or weekly basis. Customers can change their deposit limits by clicking on the “My Account” and then the “Details” tab.

Keeping Track of Your Transactions

Customers can easily access a full history of transactions, withdrawals, and deposits through the “My Account” section. The transaction history is available online for the current and previous year, and for other transactions, customers can contact Customer Services.

Staff Training and Awareness

All Bongobongo’s management and customer service staff receive awareness training on problem gambling issues.

Staying in Control

Bongobongo encourages customers to gamble within their means and offers the following advice to help customers stay in control:

  • Gambling should be entertaining and not seen as a way of making money
  • Avoid chasing losses
  • Only gamble what you can afford to lose
  • Keep track of the time and amount you spend gambling

If customers are concerned that gambling may have taken over their or someone else’s life, Bongobongo provides a list of questions to help identify a potential gambling problem.

Self Exclusion

Bongobongo offers a self-exclusion facility to help customers who feel that their gambling is out of control. Customers can enter into a self-exclusion agreement to be prevented from using their account for a specific period, between 6 months and 5 years.

Help and Advice

Customers who believe they have a gambling problem are urged to seek help. Bongobongo provides information on organizations that offer support and advice for problem gambling, such as GamCare, Gambling Therapy, and Gamble Aware.