General Rules
1.1. Only persons who are 18 years or older are allowed to place bets on Bongobongo. If there is any doubt about a customer’s age, the company will demand photo ID proof of age.
1.2. Bets are accepted only on matches for which the website has placed odds, until the advertised kick-off time. If a bet is accepted inadvertently after that time, it will be void. In case of a dispute over the time of the placement of the bet, the recorded time on the website will be used for dispute resolution.
1.3. At kick-off, unconfirmed bets will be automatically cancelled. Customers must confirm their bets and wait for the confirmation message on the screen and cross-verify their accounts for the acceptance of the bet.
1.4. Odds on all games are subject to fluctuation relative to market dynamics. If a player had staked before the change, his return will be based on the old odds.
1.5. Customers are responsible for making themselves aware of all market rules affecting any market on which they wish to place a bet. In any dispute, the company reserves the right to take any decision pertaining to settling bets on games depending on their rules and regulations.
1.6. In the event of any dispute on any market, settlement will refer to the official websites of the league or competition or relevant football authority for the match or competition in question for goals. In the case of this data not being publicly available, settlement will be made on data from the official website of the competition or if unavailable data transmitted by our Data Providers.
1.7. If customers can’t find an answer or an explanation for any market or odds in the system, they should contact customer support via email: help@bongobongo.bet or any of our Customer support team via telephone numbers listed in our Contact Us section of the website www.bongobongo.bet
Market Prices
2.1. If the outcome of a market can’t be verified officially, the company reserves the right to delay settlement until official confirmation. If markets were offered when the outcome was already known, the company reserves the right to void any betting.
2.2. If a match is reported to be under suspicion of any manipulation by the company’s Fraud Detection System, the company reserves the right to void any market.
2.3. If any obviously incorrect displayed or calculated prices are found, the company reserves the right to void betting.
2.4. If there is an incorrect settlement of markets, the company reserves the right to correct them anytime.
2.5. If the general implied rules of a sport are violated, the company reserves the right to void any market (e.g. unusual period length, counting procedure, format of a match …).
2.6. If the rules or format of a match differ from our implied information, the company reserves the right to void any market.
Accumulators
3.1. The player can accumulate events for higher returns. If a customer stakes on two matches and wins both, the odds will be multiplied. If the customer loses one of the matches, the entire accumulator is lost. There is no limit to the number of matches a customer can accumulate.
Match Cancellation
4.1. If an event is cancelled and one team or player is awarded a win as a WALKOVER, the event will be considered void irrespective of any score being awarded for the walkover.
4.2. If a match is cancelled or postponed, the odds of that particular match turn to 1. For accumulators, the other matches are calculated and winnings paid.
Duration
All match markets will be settled based on the result at the end of the scheduled 90 minutes of play, including any added injury or stoppage time. However, this does not include extra time, time allocated for a penalty shootout, or golden goal, unless otherwise stated. For friendly matches, all match markets will be settled based on the actual result when the game finishes (excluding any extra time), irrespective of whether the full 90 minutes is played.
Rights
6.1. We have the right to refuse bets from clients who do not agree to our rules.
6.2. We reserve the right to void betting if the market remains open after the following events have taken place: goals, red or yellow-red cards, and penalties.
6.3. We reserve the right to void betting if the market was opened with a missing or incorrect red card.
6.4. We reserve the right to void betting if odds were offered with an incorrect match time (more than 5 minutes).
6.5. We reserve the right to void betting if a wrong score is entered, and all markets will be cancelled for the time when the incorrect score was displayed.
6.6. We reserve the right to void betting if a match is interrupted or postponed and is not continued within 48 hours after the initial kick-off date.
6.7. We reserve the right to void betting if the team names or category are displayed incorrectly.
6.8. We reserve the right to limit the maximum bet for individual events and also to limit or raise the maximum bet for specific persons without explanation.
Minimum and Maximum (Stakes, Winnings, Ticket Size)
We reserve the right to limit the maximum bet for individual events and also to limit or raise the maximum bet for specific persons without explanation.
7.1. Minimum Stake: The minimum stake is 1,000 Uganda Shillings.
7.2. Maximum Winnings: The maximum winnings per user per 24-hour period shall be 130,000,000 UGX (including stake). This means all winnings above 130,000,000 UGX (excluding stake) will be rounded down to 130,000,000 UGX for all bets on different slips.
7.3. Minimum Ticket Size: The minimum ticket size is 1 game selection.
7.4. Maximum Ticket Size: The maximum ticket size is 45 selections.
Withdraw Calculation 8.1. For Single Bets:
The winning amount is equal to the stake multiplied by the odds. For example, if you bet 1,000 UGX on a win for Liverpool at a market price (odds) of 2.3, your winning amount will be:
Winning Amount = 1,000 x 2.3 = 2,300 UGX
8.2. For Accumulators of Multiple Bets:
The winning amount is equal to your stake multiplied by the odds of the first selection multiplied by the odds of the second selection, and so on, until the last selection in your ticket.
For example, if you placed a stake of 2,000 UGX on six teams with different market prices, namely Uganda (2.5), Liverpool (4.2), Barcelona (1.5), Chelsea (1.8), Brazil (1.2), and Inter Milan (3.2), the winning amount will be:
Winning Amount = 2,000 x 2.5 x 4.2 x 1.5 x 1.8 x 1.2 x 3.2 = 217,728 UGX
Please note that all winnings may be subject to local withholding tax at the prevailing rate. Any transaction bonus or withholding tax is applied to the net win amount only, i.e., the winning amount minus the original stake.
Football Rules
For instance, if the single bet winning amount is UGX 2,300 and the stake is UGX 1,000, the net win amount will be UGX 1,300. If a transaction bonus of 8% is applicable, and the withholding tax rate is 15%, the final payout after bonus and tax will be 2,300 + 104 – 195 = 2,209.
Deposits must be made through the channels available on our website, and it is the customer’s responsibility to ensure that the correct information is provided while completing the transaction.
Deposits are accepted only via the MTN Uganda or Airtel Uganda mobile money network and may be collected via an intermediate payment aggregator. Click on the Deposits menu option once you have logged into your betting account to complete payment using any one of our nominated payment aggregators.
All winnings will be automatically deposited into your online betting account, and to cash out from it, you will have to initiate a withdrawal request. To do this, click on the Withdraw menu button and specify the amount you want to withdraw, the account (via Phone Mobile Money) you would want the withdrawal deposited to.
Withdrawals will be sent only to the bank account or phone mobile number you provided while opening your online betting account.
Football rules include full-time and half-time, with the latter referring to the first 45 minutes of play, including any injury time added at the end of the first half.
Match results are settled on the outcome of the match at the end of normal time, unless otherwise stated on our website. Singles and accumulators are accepted on all matches, subject to a maximum limit to the number of selections allowed.
Other football markets include “Both Teams to Score,” “Correct Score,” “Odd/Even Goals,” “Total Goals,” “Win,” “Double Chance,” “Draw No Bet,” “First Team to Score,” “Goals Home/Away Team,” “Half Time,” “HT/FT,” “Last Team to Score,” and “Team to Score the Next Goal.”
Tennis Rules
If a player retires or is disqualified, bets on the match result will stand only if one set has been completed; otherwise, they will be void. Bets on other markets will also be void, unless a definitive result for that market has already been determined. The player who progresses to the next round or is awarded the victory after the first set has been completed will be deemed the winner.
Example 1: The match between Nadal and Federer is abandoned with the score 1-0 (6-2, 0-3) due to Nadal retiring. All bets on Nadal (-2.5), Federer (+2.5), Over/Under 21.5, Set Betting 2-0, 2-1, 1-2 will be void. However, all bets on 1st Set, Match Result, Set Betting 0-2 will be settled as winners/losers respectively.
Example 2: The match between Nadal and Federer is abandoned with the score 1-1 (6-4, 0-6, 0-1) due to Nadal retiring. In this case, bets on Federer (+3.5) will be settled as winners, and bets on Nadal (-3.5) will be settled as losers, since your bet on Nadal (-3.5) could not win regardless of the last set score once the match reached its natural conclusion. Bets on Over/Under 21.5 in the match will be settled as winners/losers, respectively, as any natural conclusion to the match would have resulted in at least 22 games being played. All bets on 1st Set, 2nd Set, Match Result, Set Betting 2-0, 0-2 will be settled as winners/losers, and bets on Set Betting 2-1, 1-2 will be void.
Example 3: The match between Nadal and Federer is abandoned with the score 0-0 (4-4) due to Nadal retiring. In this case, bets on Over/Under 9.5 in the 1st Set will be settled as winners/losers, respectively, as any natural conclusion to the set would have resulted in at least 10 games being played. All non-determined 1st set over/under games and other bets will be void.
If there is a change in the total number of sets played, match bets will stand as long as one set has been completed. However, all bets on Set Betting, Game Handicap, and Total Games will be void. All other bets will also be void, unless a specific market result has already been determined; in that case, all bets placed on those markets will stand.
In the event of a change of playing surface, a change of venue, or a change from indoor court to outdoor court, all bets will stand.
If a match is delayed or postponed for any reason, all bets will stand until the end of the match or the end of the tournament.
If a super tie-break is used to decide the final set, it is counted as a set consisting of one game.
Football In Play Rules (also known as LIVE Football)
FT – Full-time refers to 90 minutes of play including injury time.
HT – Half-time refers to the first 45 minutes of play, including any injury time added at the end of the first half.
13.1 1st Half – Both Teams To Score: If both teams score in the first half, the market is settled as “yes.” If either or both teams fail to score, the market is settled as “no.”
13.2 1st Half – Correct Score: This market is settled on the score at half time, including injury time.
13.3 1st Half – Odd/Even Goals: This market is settled on the number of goals scored in the first half, including injury time. Zero goals will be settled as “even.”
13.4 1st Half – Total Goals: This market is settled on the total number of goals scored in the first half, including injury time.
13.5 2nd Half – Win (also known as 3-Way Odds or 1×2 market): This market is settled on the team that scores the most goals in the second half, including injury time. Any goals scored in the first half are irrelevant for this market.
13.6 2nd Half – Both Teams To Score: If both teams score in the second half, the market is settled as “yes.” If either or both teams fail to score, the market is settled as “no.”
13.7 2nd Half – Total Goals: This market is settled on the total number of goals scored in the second half, including injury time.
13.8 Win market (also referred to as 3-Way Odds or 1X2 market): This market is settled on the team that wins the match in 90 minutes, including injury time.
13.9 Both Teams To Score: If both teams score in 90 minutes, the market is settled as “yes.” If either or both teams fail to score, the market is settled as “no.”
13.10 Correct Score: This market is settled on the score of the match in 90 minutes, including injury time.
13.11 Double Chance: This market allows you to select the result of the game with two outcomes available under each selection. Home (win) or Draw, Home (win) or Away (win), Draw or Away (win).
13.12 Draw No Bet: This market is settled on whichever team wins the match in 90 minutes, including injury time. However, if the match finishes in a draw, all bets on the markets will be void.
13.13 First Team To Score: This market applies to the team who scores the first goal of the match in 90 minutes. If the match finishes 0-0, “none” will be settled as the winning selection.
13.14 Goals Home/Away Team: This market applies to the exact amount of goals that the stated team scores in 90 minutes.
13.15 Half Time: This market is settled on the team that is leading the match at half time, including injury time.
13.16 HT/FT: This market is settled on the result of the match at both half time and full time. For example, Barcelona/Man United would be a winner should Barcelona be leading at half time and Man United go on to win the match.
13.17 Last Team To Score: This market applies to the team who scores the last goal of the match in 90 minutes. If the match finishes 0-0, “none” or “no goal” will be settled as the winning selection.
Rugby Rules
For rugby matches, “tournament points” and “tournament tries” bets apply to all playing time, including extra time if an official result is declared. In “time of first try” bets, if the try is scored in the second half, the first half is deemed to have lasted 40 minutes regardless of stoppage time. Penalty tries will count towards markets involving tries, except for “first individual try scorer” markets. In “first/last try scorer” markets, penalty tries do not count. The “WIN” market, also known as the “3-Way Odds” or “1X2 market,” is settled on the team that wins the match at full time (the scheduled 80 minutes plus any injury time). If the match is abandoned before the final whistle, all bets for this market will be considered void and refunded.
Basketball Rules
For basketball matches, if the match does not start on the scheduled date, all bets for that match will be considered void. The “WINNER Incl. Overtime” market, also known as the “3-Way Odds” or “1X2 market,” is settled on the team that wins the match at full time (the scheduled time plus any overtime). If the match is abandoned before the final whistle, all bets for this market will be considered void and refunded.
American Football rules
For American football matches, if the match does not start on the scheduled date, all bets for that match will be considered void. The “Winner Incl. Overtime” market, also known as the “3-Way Odds” or “1X2 market,” is settled on the team that wins the match at full time (the scheduled time plus any overtime). If the match is abandoned before the final whistle, all bets for this market will be considered void and refunded.